All returns within 14 days of receipt are free. If you wish to return your product you must do so within 14 days of receipt of the goods. Please contact us as soon as possible to avoid missing the deadline and disappointment. You must quote your order number and we will advise the return address and procedure. We will only offer a refund or replacement as long as goods are sent back in their original condition, are unused and unopened in their original packaging. All returns made after 14 day grace period are made at customer expense. In the unlikely event where products would come damaged we will offer full refund or exchange provided that the product is returned to us unused and in its original packaging. Once the led grow light has been used, tents or hydroponic systems assembled we can no longer offer return.